1. Can I use any photo for the custom drawing?
Yes! You can upload any clear, front-facing photo that shows all the people (or pets) you want included. Make sure faces are visible and well-lit so we can turn it into the best possible drawing. Blurry or dark images may affect the final result.
2. How do I pick the phrase for the shirt?
In the listing photos, you'll see a graphic labeled “Phrase Options” (usually image #7). Choose the number of your favorite phrase and enter it in the personalization box — or type your own! We’ll print it exactly as you write it.
3. Can I add names on the sleeve?
Absolutely! Just let us know in the personalization box if you want names added to the left or right sleeve. We’ll match the font style shown in the photos unless you request something different.
4. What if I want a different photo or phrase after I order?
We begin processing orders quickly, so please message us within 12 hours if you need to change your photo or personalization details. After that, we may not be able to edit it before it goes to print.
5. What type of shirt is used for this design?
We use high-quality unisex Bella+Canvas shirts, known for their softness and durability. The fabric is a comfortable blend that's perfect for everyday wear.
6. How does the sizing work?
These shirts have a unisex fit and run true to size. For a more relaxed or oversized look, consider sizing up. A detailed size chart is available in the product images to help you choose the best fit.
7. Is the shirt machine washable?
Yes, the shirt is machine washable. To preserve the quality of the print, we recommend washing it inside out with cold water and tumble drying on low heat.
8. How long will it take to receive my order?
Production typically takes 3–5 business days. Shipping times vary by location:
1–7 business days after fulfillment
3–15 business days
10–30 business days
9. Do you offer express shipping?
Yes, express shipping options are available at checkout for all products except hats.
10. When is shipping free?
We offer free shipping on all orders over $35 USD.
11. Where is the shirt printed and shipped from?
Our shirts are printed and shipped from fulfillment centers across the USA, with most orders processed through our facility in Georgia.
12. What if I made a mistake in my order?
If you contact us within 12 hours of placing your order, we'll do our best to correct any mistakes before the shirt goes into production.
13. Can I return the shirt if there's an issue?
Since our shirts are made to order, we only accept returns for issues like printing errors or damage. If there's a problem with your order, please reach out to us, and we'll make it right.
